Return Policy:
100% satisfaction guarantee. If, for any reason, you are unsatisfied with your purchase, simply contact us for a return authorization within 14 days of delivery for a full refund, minus the price of shipping. We do not accept non-authorized returns. We will respond with further instructions on how to return your item(s) to us. Authorized returns must be shipped back to us within 14 days of authorization. If your item arrives damaged please keep all the original packaging and contact us immediately. You may be required to present the item and packaging to your local post office. We will either exchange it or offer a full refund pending processing by the US Postal Service. After two weeks all sales are final. This policy does not apply to one-of-a-kind commission pieces on which all sales are final.
Shipping:
Items usually ship within 2 weeks of cleared payment. We generally ship in the US via First Class or Parcel Post. Orders outside the US (Contact us for shipping rates to your country before you place your order) will be shipped via International Priority (a phone number is required if shipping to a Post Office Box).
Commissions:
We welcome the opportunity to create one-of-a-kind pieces. Please contact us by sending an email to the address below, expressing the details of what you would like done and how soon you wish to have it. We will evaluate your request and get back to you with an appropriate price. Retainers are necessary before we begin the process of designing your item. Items done on commission are exempt from our standard return policy.
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